Policies

Shipping

Most items are shipped within 3-5 days if not sooner. If for any reason the shipping time is longer, I will contact you via email.  If you need an item more urgently, please contact me and I will try to accommodate you.

On check out, you will have a number of shipping options, USPS Priority Mail, USPS Registered Mail or USPS Priority Express. Below are descriptions of the mailing options that I provide.

All purchases made within North Carolina are subject to a 6.75% sales tax

 

USPS Priority Mail option - purchases under $1000

USPS Priority Mail is available for all purchases under $1000.  This option includes full insurance, shipping confirmation and tracking information. All orders over $299 in value will have to be signed for by an adult. If you are unable to sign for your package, you have the option to collect and sign for your package at your local post office. USPS Priority Mail estimated delivery is 2-5 days.

USPS Registered Mail option - purchases over $500

Registered Mail is available for all orders over $500. This option includes full insurance, shipping confirmation and tracking information. All registered packages will have to be signed for by an adult on delivery. If you are unable to sign for your package, you have the option to collect and sign for your package at your local post office. Registered Mail is the most secure form of shipping for orders of a high value. Depending on your geographic location estimated delivery could be 2 weeks.

USPS Priority Mail Express - available for all purchases

If you need a purchase sent express mail, I will ship your order to you as soon as possible. Express shipping includes full insurance, shipping conformation and tracking information. All purchases valuing over $299 will have to be signed for by an adult on delivery. If you are unable to sign for your package, you have the option to collect and sign for your package at your local post office. USPS Priority Mail Express estimated delivery is 1-2 days.

 

Return and Exchange

I want you to be happy with your purchase.  If you are not satisfied for any reason with your order I do accept returns and exchanges within 14 days of you receiving the item. Please email or phone me if you need to return a purchase. Once I have received the returned item in a satisfactory condition, you will be reimbursed the purchase price or an exchange can be made.

 

Lost Earring Replacements

I include 5 pairs of synthetic ear nuts with all purchases of earring designs that have long ear wires. If you need more ear nuts please contact me and i will be happy to send you more.

For an earring replacement please contact me with the earring name or a photograph of the remaining earring so that I can then send you a quote. Replacement quotes are based on 1/2 the current price of the earring design, plus 20% service fee.  I will require that you mail the remaining earring to me, so that an exact copy can be made to match.